At AIDirections, we believe your existing CCTV cameras can do more than just record. That’s why we developed Ret-AiL—a computer vision solution designed to turn any commercial property into a source of powerful, real-time insights.
Whether you manage a mall, shop, café, theater, or restaurant, Ret-AiL helps you understand how people move, wait, interact, and feel inside your space—without the need for expensive new hardware.
What Ret-AiL Can Do
- Visitor Counting – Track the number of unique visitors by the hour, day, or any time interval you choose, and exclude staff from the count to make it accurate.
- Waiting Time Monitoring – Measure how long people wait at entrances, cashier lines, or inside a store.
- Customer Demographics – Identify visitor gender and age groups (child or adult) with accuracy.
- Staff–Client Interaction – Monitor how much time staff spend engaging with customers.
- Heatmaps & Flow Analysis – Visualize how people move around your premises and where they spend the most time.
- Sentiment Analysis – Capture real-time emotions of your visitors to better understand their experience.
- All of this comes together in an intuitive dashboard where you can explore live data, generate reports, and make smarter business decisions.
This picture and video illustrate how customer interaction is measured:
Flexible, Modular, and Secure
Every business is different. That’s why Ret-AiL is built on a modular system—you choose the features you need, nothing more, nothing less. Deployment is also flexible:
- On-Premise (Offline): Keep everything in-house to meet strict privacy or regulatory requirements.
- Cloud-Enabled: Enjoy scalability and remote access with our secure cloud option.
Because in today’s world, understanding your customers is the new competitive edge. With Ret-AiL, you don’t just watch what happens—you understand it.
Managing Customer Waiting Time
For Banks and Hospitality Providers
From the moment a customer walks into your branch or a guest enters your hotel, every second counts. At AIDirections, we’ve built an AI-powered Waiting Time Management Solution that tracks and optimizes the entire journey — from entry to service — to reduce delays, improve flow, and elevate the overall experience.
How It Works
Our solution automatically measures the time spent by each visitor from arrival until they are served, giving you real-time insights into service performance. By identifying bottlenecks and optimizing staff allocation, we help you minimize wait times and create smoother, more efficient operations.
Banking Sector
Deliver a better in-branch experience where time is respected and service feels seamless.
Key Benefits:
- Track and analyze customer wait times in real-time
- Predict peak hours and optimize staffing
- Reduce in-branch congestion
- Improve customer satisfaction and loyalty
Hospitality Sector
Make check-ins, concierge visits, and restaurant queues feel effortless.
Key Benefits:
- Measure guest wait times from the moment of arrival
- Enable virtual check-ins and digital queueing
- Reduce lobby crowding and perceived wait
- Enhance the guest journey with timely, responsive service
Customer Happiness
Knowing whether your customer has enjoyed their shopping experience or your staff member is offering good customer service can be a game-changer in your business! Being able to instantly identify how your customer feels about your service or product can help solve customer issues before they become negative campaign.
How it works
In order to reflect a true picture of customer's happiness, it is needed to understand the customer journey, the sentiment at start, and how this develops during the journey. AIDirections developed an enhanced sentiment analysis, understanding the most prominent sentiments over time, and how the sentiment is changing during progression - please look at this illustrative picture and video:
Use cases
AIDirections' sentiment analysis can be applied wherever there is a need to understand how customers receive a service. The implementation will be adjusted to the particular customer journey and the specific needs and will provide a true analysis of customers sentiment. Examples are:
- Measuring customer happiness in a store or shopping mall
- Measuring customer satisfaction in a governmental institute or bank
